Slack has announced updates to its platform that aim to put AI at the center of the user experience. The updates include a new feature called “Actions”, which allows users to complete tasks within Slack without having to switch to other applications. The feature is powered by machine learning and natural language processing, and can be customized to fit the specific needs of each team. Slack is also introducing a new “Home” tab, which will provide users with a personalized feed of information and tasks. The tab will be powered by AI, and will use machine learning to surface the most relevant information for each user. Additionally, Slack is launching a new “Workflow Builder” tool, which will allow users to create custom workflows without any coding knowledge. The tool will be powered by AI, and will use natural language processing to guide users through the process. Slack is also introducing new integrations with enterprise applications, including Salesforce and ServiceNow. Finally, Slack is launching a new “Enterprise Key Management” feature, which will allow customers to control their own encryption keys.
